NCA Training is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for Registered Training Organisations 2015. NCA Training is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training at commercially sustainable levels.
When and how do I pay for my course?
Fees are payable when you receive acknowledgement of enrolment, together with an invoice from NCA Training. Fees must be paid in full within 10 days of receiving this notification from us; or on enrolment if the course start date is sooner. We may discontinue training if the fee is not paid as required.
Payment methods include:
- electronic funds transfer – account details available on request
- cheque made out to “NCA Training Pty Ltd” or
- cash – contact the office on 1300 186 684 to make arrangements
- purchase order – supplied at time of making course booking (businesses only)
Can I get a refund?
Once you have booked and paid for a course, we will only provide a full refund if the course is not conducted.
If you are unable to attend the scheduled course, for any reason, you may either transfer your booking to a friend before the course starts (please inform us before your first class) or to a course scheduled for a later date, within 6 months.
If you give notice to cancel your enrolment less than 5 days prior to the commencement of a program you may claim a 75% refund of fees paid. The amount retained (25%) by NCA Training is required to cover the costs of staff and resources that have been committed based on your initial intention to undertake the training.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees.
Discretion may be exercised by the Managing Director if there are extenuating or significant personal circumstances that led to your withdrawal.
If for any reason NCA Training is unable to fulfill its service agreement with a student, NCA Training will refund the student’s proportion of fees paid for services not delivered in full.
How do I get a refund?
To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an email or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer, using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment.
Are my fees protected in case I need a refund?
Yes – NCA Training acknowledges that it has a responsibility to protect the fees paid by students. To this end, we only accept payment of no more than $1,000 from each student prior to the commencement of the course. Subsequent payments to be paid will not exceed $1,500. The subsequent payments are based on the costs of your training and assessment that is yet to be delivered. This is like a pay as you go system. If, for example, the cost of your course is $650.00, the full amount will be requested before the program commences.
Do I pay GST on my tuition fees?
No – GST is exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. This tax ruling explains that the supply of training as an essential pre-requisite to entry or commencement of a trades or professional practice is GST-free.
GST does apply if you request a competency card, or ask for a certificate or statement of attainment to be re-issued.